Joe Macleod Joe Macleod

The limited language of Closure

The language that accompanies many of our existing closure experiences is guilt inducing, legal or dull. A simple letter informs the customer that a service has ended. It is not full of reflection or inspiration that may help fuel a future service relationship between the provider and the customer. The end of the service, letter concedes defeat and suggests a focus on the next victim to the service.

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Joe Macleod Joe Macleod

Cadence in music as inspiration for Closure

In classical music the term Cadence refers to the resolution that brings a phrase or a piece of music to an end. There are different forms of Cadence in music, half cadence, full cadence, plagal cadence.

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